Find out more about Lavendla Academy below.Īt Lavendla, we do things differently. We’ll provide the knowledge and training. You bring the people skills and the personality. Yet lots of employers ask for experience – so it’s all a bit circular! But at Lavendla, we’re different. Many training programmes ask that you are fully employed in a role before you can enrol. It can be hard to get started in the funerals sector. And most important of all, you’ll need to build trusting relationships with your clients, as you work with them towards creating a funeral that feels just right for the person who has died. You’ll will work with crematoriums, chapels, suppliers and venues, so good customer service skills are essential. These days, confidence with IT is important, as many tasks are done on a computer, including inputting information, sending e-mails, booking appointments, arranging invoices and so on.Īnd you’ll need to be good at building relationships. You should be organised, have good attention to detail and have good communication skills. You’ll need to try to stand in their shoes. They could be trying to understand a seemingly complex process during what may be a very difficult time in their lives. We work with people who are grieving and might never have arranged a funeral before. You’ll need to be empathetic, patient and understanding. What does it take to work in the funerals sector?īeing a Lavendla Funeral Director involves being passionate about helping people and providing excellent service.
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